Hotlive Terms and Conditions – Complete Platform Rules Guide

Welcome to hotlive. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and hotlive ("Platform", "we", or "hotlive") regarding the use of our website, mobile application, and all services we offer through the platform hotlive.vu.

By accessing, registering, or using any part of the hotlive platform, you confirm that you have read, understood, and agreed to be bound by all Terms stated in this document. If you do not agree with any part of these Terms, please discontinue use of the platform immediately.

By registering an account at hotlive, you acknowledge that you have fully read and understood these Terms and Conditions, our Privacy Policy, and all relevant game rules. This acceptance is comprehensive and applies to all services provided by the hotlive platform including live casino, slots, sports betting, bingo, and any new games added in the future.

These Terms cover, but are not limited to, direct use of the platform via web browser, mobile application (iOS and Android), and any interfaces or APIs we may make available to licensed third parties.

• These Terms take effect from the date you first register an account.
• Continued use of the platform after any amendment to the terms is considered acceptance of the new terms.
• If you disagree, you have the right to close your account at any time through the account settings section.

Hotlive services are limited to individuals who meet the following eligibility requirements. We take age-related matters and our social responsibility as an online gaming platform seriously.

Hotlive reserves the right to request proof of identity at any time to verify information provided during registration. Accounts found to be using false information or information belonging to another party will be closed immediately without prior notice.

As a hotlive account holder, you are fully responsible for all activities that occur under your account. This includes any financial transactions, bets, and communications made through the account, whether by yourself or any other party who gains access to your login credentials.

• Keep your password secure and do not share it with anyone, including hotlive staff — we will never ask for your password through any channel.
• Enable two-factor authentication (2FA) for additional account protection.
• Log out of your account after each session, especially on shared devices.
• Report any suspicious activity or unauthorised access to the hotlive support team within 24 hours.
• Update your personal information promptly if any changes occur, such as your email address or phone number.

Hotlive uses 256-bit SSL encryption for all communications between your browser and our servers. However, the security of your password and access to your device are beyond our control and remain entirely your personal responsibility.

Hotlive provides a range of payment methods popular among users in Malaysia to facilitate your financial transactions on our platform. All transactions are processed in Malaysian Ringgit (MYR) and are subject to strict anti-money laundering (AML) policies.

Deposit: All deposits are credited to your hotlive account instantly once payment has been successfully processed. hotlive does not charge any fees for deposits; however, your payment provider may impose additional charges based on their own policies.

Withdrawal: Withdrawal requests are processed within 1 to 24 working hours once all of the following conditions are met — KYC verification is complete, bonus wagering requirements have been fully satisfied, and no account-related investigations are ongoing. hotlive reserves the right to request additional documents before approving any withdrawal.

• Minimum withdrawal: MYR 50 per transaction.
• The withdrawal method must match the original deposit method (unless specifically approved otherwise).
• Hotlive is not responsible for delays caused by banks or payment providers.
• Funds may not be transferred between hotlive member accounts.

Hotlive offers a variety of bonuses and promotions from time to time to add value to our members' gaming experience. Each bonus is subject to specific terms and conditions that will be clearly stated on the relevant promotions page. The following general conditions apply to all bonuses offered by hotlive:

• Wagering Requirement (Rollover): The total bonus received must be wagered according to the specified multiplier (typically 5x to 30x depending on the bonus type) before withdrawals are permitted.
• Validity Period: Each bonus has a limited validity period. Bonuses not used within that period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is allowed at a time, unless otherwise stated.
• Low-Risk Betting Restriction: Betting strategies designed to meet rollover requirements with minimal risk (such as betting on both sides in the same game) are prohibited and may result in bonus cancellation.
• One Account Per Bonus: Each promotion may only be claimed once per member, IP address, device, or household.

Hotlive reserves the right to void any bonuses and related wins if promotion abuse is detected. hotlive's decision on this matter is final. To view all current available promotions, visit the Promotions page.

The hotlive platform offers a wide range of game categories, each with its own applicable set of rules. It is your responsibility to understand the game rules before placing any bets. The following are general guidelines that apply across all game categories on hotlive:

• Final Decision: All game results generated by the hotlive system are final. In the event of a dispute, server logs will be used as the official reference.
• Technical Disruption: In the event of a technical disruption during a game session, hotlive will resolve the matter based on the state of the game at the time of the disruption at our sole discretion.
• Game Fairness: All slot and casino games use a Random Number Generator (RNG) that has been certified by independent international bodies to ensure fairness in every round.
• Wagering Limit: Each game has a set minimum and maximum betting limit. These limits may differ for regular members and VIP members.
• Sports Betting: Sports betting odds may change until the bet is confirmed. Confirmed bets cannot be cancelled or amended, except in cases specifically approved by hotlive.

Hotlive is committed to promoting responsible gaming among all our members. We believe that online gaming should remain a healthy source of entertainment, not a source of financial stress or personal problems. To this end, hotlive provides a range of self-activated control tools that members can enable through their account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your financial capacity.
• Loss Limit: Set the maximum loss amount you are willing to sustain within a given period.
• Session Limit: Limit your playing time per session to prevent excessive gaming.
• Self-Cooling Off: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account if you feel that gaming has become a problem.

For more information on hotlive's responsible gaming tools, visit the Responsible Gaming page.

All content on the hotlive platform — including but not limited to logos, visual designs, text, images, videos, software code, databases, and interface layouts — is the exclusive property of hotlive or its licensors and is protected by applicable intellectual property laws.

• You are not permitted to copy, redistribute, modify, or republish any hotlive content without prior written consent.
• Use of the hotlive logo or brand for commercial purposes without authorisation is strictly prohibited.
• Any attempt to extract platform data through scraping or reverse engineering constitutes a serious violation of these Terms.

Hotlive provides a platform with the highest levels of stability and security; however, we cannot guarantee that the service will always be free from technical disruptions or errors. To the extent permitted by law, hotlive will not be liable for:

• Financial losses arising from technical disruptions beyond our control, including server, network, or power outages.
• Losses caused by unauthorised access to your account due to your own negligence in safeguarding your password.
• Indirect, incidental, or consequential losses arising from the use of the hotlive platform.
• Inaccuracies in information provided by third parties, including sports data providers or game statistics.

Hotlive reserves the right to suspend or close any account at any time without prior notice if there is evidence or reasonable suspicion that the account is involved in the following activities:

• Identity fraud or the use of false information during registration.
• Money laundering or suspicious financial transactions.
• Bonus abuse, use of unauthorised assistance software, or collusion between players.
• Violation of any section of these Terms and Conditions.
• Threats, harassment, or inappropriate behaviour towards hotlive staff or other members.

In the event of account closure for legitimate reasons, any available balance (after deducting any bonus that has not met the rollover requirements) will be returned to you via the original payment method within a reasonable timeframe. However, if the closure is due to fraud or a serious violation, hotlive reserves the right to withhold all funds in the relevant account.

Hotlive reserves the right to amend, update, or replace any part of these Terms and Conditions at any time based on operational requirements, legal changes, or service improvements. When amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Posting a notice on the hotlive platform homepage for at least seven (7) days.
• Sending notifications to registered members via their registered email address (for material amendments).

Your continued use of the hotlive platform after any amendment takes effect will be deemed as your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the platform and close your account.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or any aspect of hotlive's services, our customer support team is available to assist you 24 hours a day, 7 days a week.

For frequently asked questions about the platform, visit the FAQ page, which covers answers to over 50 popular questions from hotlive members.