Hotlive Privacy Policy – Data & Personal Information Protection

Hotlive is an online gaming platform operating under a valid international licence. We understand that your trust is our most valuable asset. That is why we invest significant resources to ensure that every piece of personal information you entrust to us is handled in the most responsible and transparent manner.

This Privacy Policy applies to all services provided by hotlive, including the main website at hotlive.vu, the mobile app for iOS and Android, and all gaming products we offer, including live casino, slots, sports betting, and bingo. By registering a hotlive account or using any of our services, you agree to the terms outlined in this Privacy Policy.

We conduct our operations in accordance with strict international data protection standards, ensuring every data collection and processing activity has a solid legal basis and a clear, legitimate purpose.

Hotlive collects information from you through several different channels depending on how you interact with our platform. The following are the categories of information we collect and their purposes:

We do not collect sensitive information such as medical details, religious beliefs, or political views. All data collection is carried out solely for the stated purposes and does not exceed what is necessary to provide our services to you safely and efficiently.

Every piece of information we collect from you is used for a specific and legitimate purpose. hotlive does not use your data arbitrarily. The following are the primary purposes for which your data is used in the daily operations of the hotlive platform:

• Account Management: Verifying your identity during login, processing registration requests, and ensuring the security of your account at all times.
• Financial Transaction Processing: Verifying and processing your deposits and fund withdrawals accurately, securely, and within the designated timeframe.
• Legal Compliance (KYC/AML): Fulfilling legal obligations related to customer identity verification and anti-money laundering in accordance with international standards.
• User Experience Enhancement: Analysing usage patterns to improve the platform interface, reduce loading times, and offer more relevant game recommendations to you.
• Service Communications: Sending important notifications related to your account, security, policy changes, or product updates via email or in-app notifications.
• Promotions & Offers (with consent): Delivering information on exclusive offers, bonuses, and the latest promotions — only to members who have consented to receive marketing communications.
• Responsible Gaming: Monitoring gameplay patterns to detect early signs of problem gambling and offering self-control tools to members who need support.
• Fraud Prevention: Detecting and investigating suspicious activity, multiple account usage, or fraud attempts that could compromise the security of the platform and other members.

We do not use your data for automated decision-making that significantly affects your rights without human intervention. Any important decisions relating to your account will involve a manual review by our team.

Hotlive fully respects your privacy. We do not sell, lease, or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where data sharing is necessary to ensure our services function properly and comply with applicable laws:

• Payment Service Providers: Required transaction details are shared with trusted payment gateway providers to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements with hotlive.
• Game Software Providers: Basic game session data is shared with our licensed game provider partners to ensure a smooth and secure gaming experience.
• Legal Authorities: hotlive will disclose the required information to the relevant authorities when lawfully requested under a court order or applicable anti-money laundering legislation.
• Identity Verification Services: Your KYC information may be verified through a licensed third-party identity verification system to ensure the accuracy of the documents you have submitted.

Hotlive uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your browser or device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login, session management, and the betting slip. These cookies cannot be disabled as they are essential for your account security.
• Performance Cookies: Collecting anonymous data on how users interact with our platform to help us identify areas for improvement, such as slow-loading pages or underused features.
• Functionality Cookies: Storing your personal preferences such as language settings, preferred betting limits, and display layout to ensure a more personalised experience each time you visit our platform.
• Analytics Cookies: Used to understand user behaviour in an aggregated and anonymous manner for product improvement purposes. This data is not linked to your personal identity.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the hotlive platform.

Protecting your personal and financial information is hotlive's top priority. We continuously invest in the latest cybersecurity infrastructure to keep your data safe from both external and internal threats. The security measures we have in place include:

• 256-bit SSL Encryption for all communications between your device and hotlive servers.
• Data encryption at rest for all sensitive information stored in our database.
• Two-Factor Authentication (2FA) available to all member accounts as an additional layer of security.
• 24/7 security monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Penetration testing periodically by an independent security firm to identify and remediate any system vulnerabilities.
• Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive user data.
• Secure data backups conducted regularly to ensure service continuity and rapid disaster recovery.

As a hotlive member, you have clear and enforceable rights regarding your personal information. We are committed to respecting and facilitating the exercise of the following rights within a reasonable timeframe, not exceeding 30 working days from the date your request is received:

To submit any requests related to the above rights, you may contact the hotlive support team via live chat on the platform or by sending an email to [email protected].

Hotlive retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the full duration that your account remains active on the hotlive platform.
• Financial Transaction Data: Retained for a minimum of 7 years after a transaction occurs, in line with financial and tax reporting legal requirements.
• KYC Data (Identity Verification): Retained for 5 years after account closure in compliance with anti-money laundering (AML) regulations.
• Platform Activity Logs: Retained for 2 years for security and investigation purposes if required.
• Marketing Data (with consent): Retained until you withdraw your consent or close your account, whichever comes first.

Once the designated retention period has expired, your data will be securely deleted or anonymised using industry-standard procedures that ensure it can no longer be linked to your personal identity.

Hotlive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, new legal requirements, or improvements to our data protection practices. When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the hotlive.vu homepage for a minimum of 14 days.
• Sending notifications to the email address registered to your account for amendments that materially affect your privacy rights.
• In the event of significant amendments, we may request your renewed consent before continuing to process your data.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your information. Continued use of the hotlive platform after any amendments take effect will be considered your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, we strongly encourage you to contact us directly. Our Data Protection Officer team is ready to assist you with all privacy-related matters.

For frequently asked questions on privacy and account security, please also visit the FAQ us or read Terms and Conditions hotlive for more information regarding your rights and responsibilities as our member.